Privacy Policy

Sussex Realty Privacy Policy

Sussex Realty understands the importance of your privacy and the sensitivity of your personal information. We are committed to protecting your personal information. Our privacy policy outlines how we manage your personal information and safeguard your privacy.

What personal information do we collect?

We collect information in several ways. Some personal information is gathered when a prospective tenant signs our standard tenant application for a residential or commercial tenancy agreement. Tenants are required to provide credit, rental history, employment information as well as other personal information to be used for identification and qualification purposes.

  • Information such as emergency contact information may be required in order to respond to medical or other emergencies in connection with a tenant, unit or suite.
  • Information relating to any vehicles owned by a tenant may be required in order to assist in the enforcement of parking rules or regulations.
  • We collect information from any covenantor or guarantor of any lease, including information relating to credit and employment information, present and past living accommodation and other personal information.
  • Personal information may be collected in an application to assign or transfer a lease in respect to the prospective assignee, including any and all personal information referred to in the original application for tenancy.

Why do we need personal information?

Personal information collected is used to check prior rental references from previous landlords, conduct credit checks and to confirm employment and salary with your employer, all of which is required to determine your suitability and qualification as a tenant.


In most cases, we will ask your consent to collect, use or disclose your personal information other than as provided for in our privacy policy which is amended from time to time. We would ask for your written or oral consent. In all cases where you submit a tenant application, your consent will be requested in the application itself.

Disclosure of your personal information

We use the personal information collected only for the purposes outlined above. Under certain circumstances we will disclose your personal information to third parties such as:

Updating your information

Because we use your personal information to provide rental accommodation to you, it is important that the information be accurate and up to date. If during the course of your tenancy any of your information changes, please inform us so that we may make any necessary changes.

(a) If we are required or authorized by law to do so; for example, if a court issues a subpoena;
(b) If you have consented to the disclosure;
(c) If an order to comply with the requirements of the tenancy agreement or regulatory legislation such as The Residential Tenancies Act requires us to do so, your consent will be implied;
(d) If it is necessary to enforce the terms of the tenancy agreement, such as collection of rental arrears;
(e) If we engage a third party to provide collection or enforcement proceedings, such as an authorized officer of the Residential Tenancies Branch, lawyers, bailiffs or collection agencies;
(f) If the information is already publicly known;
(g) Upon termination of a tenancy, we may disclose information relating to your tenancy to other landlords upon their request;
(h) Your landlord, where we act as agents only for the landlord;
(i) Any subsequent landlord, owner or mortgagee of the property which you rent, including any assignee of your lease, or subsequent property manager of the property which you rent.
(j) Public utility and other service providers (such as Manitoba Hydro and Manitoba Telephone System) who provide services to the leased premises. These services may be at your request or required by the terms of your lease.

Is my personal information secure?

We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. The steps taken to protect your information are:

  • Access to your personal information is limited to our employees who require the information to perform their duties and those otherwise authorized by law.
  • All of our employees are required to abide by our commitment to your privacy in the handling and use of your personal information.
  • Premises security.
  • Your personal information is retained only for the time it is required for the identified purposes and up to a period of five (5) years after the tenancy is terminated or as required by law. Personal information that is no longer required is destroyed.

Access to your personal information

You may request access to any personal information we may have about you. Requests should be submitted in writing and we will reply within thirty (30) days. You may verify the accuracy and completeness of your personal information and we will take reasonable steps to correct it.

Can I be denied access to my personal information?

Your rights to access your personal information are not absolute. We may deny access when:

  • Denial of access is required or authorized by law;
  • Information relates to existing or anticipated legal proceedings against you;
  • When granting you access would have an unreasonable impact on other people’s privacy;
  • When the request is frivolous or vexatious. If we deny your request for access to or refuse your request to correct information, we will explain why.

Changes to this privacy policy

We regularly review all of our policies and procedures. We may change our privacy policy from time to time. You will be given a copy of any revised privacy policies.

Request for access

If you have any questions concerning our privacy policy, please contact:

Sussex Realty
274 Osborne St. N.
Winnipeg, Manitoba,
R3C 0M7
Attention: Privacy Officer